Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary

CARE AND BE CARED FOR – THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Home and Community Care Team Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 8,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

Please note: We are currently looking for candidates for upcoming permanent, temporary, full-time and part-time Team Assistant opportunities. This competition will be used to create an eligibility list of qualified candidates to fill upcoming external opportunities.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?
• A college diploma in the health or social services field, or business/office administration, preferred
• Familiarity with medical terminology, and office administrative procedures/concepts
• 2+ years’ related office experience, preferably in a health care environment
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Very good interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.
What would give you the edge?
• Knowledge of HCCSS South East services.
• Ability to speak French or another second language


What do we offer?
We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:
- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

Who are we?
We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

Why join us?
If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.
Applicants should submit a resume and cover letter by visiting Home and Community Care Support Services South East - Career Opportunities

Equity, Inclusion, Diversity and Anti-Racism Commitment
Home and Community Care Support Services is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. La version française de cette annonce est disponsible sur demande.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Home and Community Care Support Services has implemented a mandatory vaccination policy across the province that requires all staff to be fully vaccinated against COVID-19. Applicants being considered for employment will be required to provide proof of vaccination documentation confidentially to Human Resources, prior to start date. Any medical or human rights exemption requests will be reviewed and validated prior to an offer of employment.